Refunds and Cancellations

• What is the cancellation policy for Instructor Led or Blended classes?

  • A student can cancel class enrollment 15 days before the start of the class for a full refund, if a cancellation occurs after this the following amounts are deducted from the original payment:

    • 8-14 days before class start: 50%
    • 0 to 7 days before event starts or 1 day after event starts

  • Online classes may not be refunded. They are a digital product, this includes blended learning classes.

• What about online courses or digital materials?

  • Online courses, digital access, and electronic materials are non-refundable once access has been issued.

  • This includes blended learning and instructor candidate online components.

• Can I reschedule my class?

  Yes — once, at no additional cost, if you notify us at least 48 business hours before the class start time.

  Rescheduling is subject to seat availability in the new class.

• What happens if I cancel or reschedule less than 48 business hours before class?

  At that point:

  • No refunds

  • No credits

  • No reschedules

  This includes illness, work conflicts, transportation issues, or changes in personal schedule.

• What if I don’t show up to class?

   No-shows forfeit the registration entirely.
  There is no refund, credit, or reschedule for no-shows.

• Are instructor courses refundable?

  No. Instructor-level courses are non-refundable.

  You may reschedule one time only, provided you contact us at least 48 business hours before the course begins.

• What if I registered for the wrong class?

  We understand mistakes happen.

  If you contact us promptly and before the 48-business-hour cutoff, we will work with you to:

  • Move you to the correct class or

  • Apply your registration toward an eligible future class

  Once the cutoff passes, the registration stands.

• Why don’t you offer refunds like other companies?

  Because we reserve:

  • Instructor time

  • Training space

  • Equipment

  • Digital course access

  Once a seat is held, it cannot always be resold — especially close to the class date.
  This policy allows us to keep prices fair and classes running reliably.

• How do I cancel or reschedule?

  You must contact us before the deadline using one of the following:

  • Email: info@firstaidmn.com

  • Phone: 855-801-3266

  Requests are timestamped when received. Messages sent after the deadline do not qualify.

• How long do reschedule credits last?

  Rescheduled registrations must be used within 12 months of the original class date unless otherwise stated.

• What about store purchases (supplies, kits, PPE)?

  Unused, unopened physical items may be returned within 30 days of delivery.

  Non-returnable items include:

  • Digital products

  • Clearance items

  • Opened or used supplies

  Damaged or incorrect orders must be reported within 7 days of delivery.

• How are refunds (when approved) processed?

  Approved refunds are issued to the original payment method and typically appear within 7–10 business days, depending on your bank.

  Approvals are at the sole discretion of First Aid MN

• Who sets this policy?

  First Aid MN sets and enforces this policy.
  While our courses align with American Red Cross programs, refunds and cancellations are handled by First Aid MN, not the American Red Cross, American Heart Association, or Health Safety Institute.