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CANCELLATION & RESCHEDULING

No refund or credit will be given for “No Shows” or for cancellation/reschedules inside the 48 hours before an American Red Cross (ARC) or Health Safety Institute (HSI) course. The “TIME STAMP” of your email or phone call will be the official time of record that will be used. If you submit payment within 48 hours of a scheduled course you will not be given the option of a refund, credit or cancellation only to RESCHEDULE.

INSTRUCTOR COURSES ARE NON-REFUNDABLE AND MY BE RESCHEDULED ONE TIME

Store Purchases

The First Aid MN Store has a 30-day return policy for Training Supplies, Books & DVDs, Emergency Preparedness, First Aid items, Apparel and Accessory items.

All unwanted items must be in new, unused condition and at times still in their original packaging. Refunds will be issued to the customer’s original method of payment within 7-10 business days after receiving the return at our warehouse.

Electronic Textbooks and other digital materials are non-refundable.

Some clearance items may be final sale and thus non-returnable. Any item that is final sale will include a note in the item description.

The First Aid MN Store advises customer to open the box(es) their order arrived in to inspect the contents. Even if the customer does not intend to use the contents immediately.

If the customer determines there is an error in the shipment or if an item is missing from the order, please contact First Aid MN Customer Service by phone, (855) 801-3266, or by email, support@firstaidmn.com.